Returns
What is the return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original, unused condition with all tags attached to be eligible for a return. Please note that customers are responsible for return shipping costs. Read more in our Return and Refund Policy.
How long does it take to process a refund?
Refunds are processed within up to 10 days after we receive and inspect the returned items. The refund will be issued to your original payment method.
How do I request an exchange or a return?
Finding the right fit can take time. That’s why we offer returns or exchanges simple and stress-free if your piece isn’t quite right. To start a return or exchange, please email our customer care team at info@hallowayreed.com with your order number, request and reasoning. Please note that any exchange provided as a complimentary replacement or goodwill solution (including free replacements where no return is required) is considered a final resolution for that order and is not eligible for further returns, refunds, or exchanges.
Shipping
What shipping options are available for my order?
We provide free shipping on all orders. Once your order is placed, it will be processed within 1-3 business days (Monday to Friday), and you can expect delivery within approximately 5-10 business days (Monday to Friday) thereafter. See more details in our Shipping Policy.
Can I cancel my order after it has been placed?
If you wish to cancel your order, contact us as soon as possible at info@hallowayreed.com. Please note that we cannot guarantee cancellations once the order has been processed.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately at info@hallowayreed.com. Include your order details and a photo of the issue, and we will resolve it promptly at no cost to you.
Can I update the shipping address?
To ensure timely delivery, orders are shipped to the address provided at checkout. If you need to update your shipping address, please get in touch with us as soon as possible via our contact page.
Orders
Security
Your payment is secure and your personal information remains private at all times. All data is encrypted to protect sensitive details and ensure a high level of security during payment processing.
Order number
After placing your order, a confirmation email with your unique order number will be sent to your inbox.
Tracking number
As soon as your order is ready to ship, we’ll send you a confirmation email including delivery details and a link to track your order. Tracking updates may take a few days to appear.
Can I cancel or update order?
Orders typically ship within 24 hours. If you need to cancel or make changes, please contact us within this timeframe by emailing info@hallowayreed.com. Once an order has been shipped, it can no longer be changed or cancelled. Orders already in transit are not eligible for cancellation, and any related costs will be the responsibility of the customer.
Other questions
Our customer service team is available from:
Monday to Friday 9:00 AM - 5:00 PM
(All times are UK Time, GMT+1)
Average response time: within 24 hours
Email: info@hallowayreed.com
Telephone: +44 20 4577 2714