At Halloway Reed, we believe shopping should feel simple and stress-free, which is why our shipping process is designed to be clear, dependable, and hassle-free. Delivery is always complimentary.
Shipping Cost
Every order ships at no extra cost, no matter where you are. No hidden charges or surprise fees, just the items you've chosen on their way to you.
Processing Time
Orders are handled and prepared within 1–3 business days. Once your parcel is shipped, you'll receive a tracking link so you can follow its journey.
Estimated Delivery Time
Below are the expected delivery timelines:
- Standard Delivery: 5–10 business days (Monday–Friday)
- Please note: weekends and public holidays are not counted in this timeframe.
- Overall estimated delivery: 6–12 business days. International orders may take longer depending on your location and local customs processing.
Key Shipping Details:
- Order Cut-Off Time: 14:00 GMT
- Shipping Cost: Free shipping on all orders
Order Cut-Off Time
Place your order before 14:00 GMT, and we’ll start processing it the same day. Orders placed after this time will be handled on the next business day.
Possible Delays
While we strive for punctual deliveries, occasional delays may occur due to unexpected issues such as courier disruptions, severe weather, or customs clearance. If that happens, we'll make sure to keep you updated.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, contact us immediately at info@hallowayreed.com. Please include your order details and a photo of the issue, and we’ll resolve it promptly.
Order Cancellations
Orders can be cancelled before they are shipped. Once your order has left our warehouse, cancellations are no longer possible, but you may return the item once it arrives.
Shipping liability
www.hallowayreed.com accepts no liability for damaged, lost or misplaced packages once picked up by the carrier.
www.hallowayreed.com is a B2C (Business to Customer) company, therefore we only deliver to residential addresses. If an order is placed for delivery to a business or corporate address, or a change of address is arranged with the carrier, we are not liable for that order if it is lost or misplaced.
Please note that we use the shipping address provided when the order was placed. We cannot be held liable if any of this information is incorrect.
Incorrect Address & Failed Delivery
Please make sure that your shipping address is complete and accurate at the time of ordering.
- Orders are shipped to the exact address provided at checkout.
- If the address provided is incorrect or incomplete and the package cannot be delivered, the carrier may return it to us or dispose of it according to their policies.
If an order cannot be delivered due to an incorrect address provided by the customer:
- We cannot be held responsible for non-delivery.
- In such cases, you may be responsible for any additional shipping costs if a reshipment is possible.
If you notice an error in your address immediately after placing your order, please contact us at info@hallowayreed.com. While we cannot guarantee changes after an order has been placed, we will do our best to assist if the order has not yet been processed.
Customs, Duties & Import Taxes
Depending on your country of residence, your order may be subject to customs duties, import taxes, or handling fees when it arrives in your country.
- These charges are typically determined by your local customs authority.
- Unless explicitly stated otherwise at checkout, the customer is responsible for any such additional charges.
We cannot control or predict these fees, and they are not included in our product or shipping prices.
If a package is delayed or held at customs:
- Delivery may take longer than the estimated 5–10 business days.
- We will support you with any documentation we can reasonably provide, but customs release decisions are made solely by local authorities.
Other & Contact
For any questions or assistance, our team is here to help!
Our customer service team is available Monday to Friday, from 9:00 to 17:00 GMT.
Email: info@hallowayreed.com