Key Return Details:
- Return Window: 30 days from delivery
- Refund Processing Time: Up to 10 days after receiving your return
- Return Shipping Costs: Customer is responsible for return shipping costs
- Restocking Fees: None.
- Exchanges: We accept exchanges.
You have 30 days from the delivery date to initiate a return. Items must be in their original, unused condition with all tags attached to be eligible. Please note that returns cannot be accepted after the 30 day cancellation period. Returns are subject to our Terms of Service.
Please do not send items back before your request is approved. Items sent without prior approval will not be accepted.
We want you to be completely satisfied with your purchases. If something isn’t quite right, hereunder you can find how you can return your items.
Please note: Return shipping is the responsibility of the customer unless the item delivered is faulty or incorrect.
Contact Customer Support
To start a return, email us at info@hallowayreed.com with your order number and the reason for sending the item back. Our team will guide you through the process and provide the full return instructions.
Prepare Your Package
Place the items you wish to return in secure packaging. Ensure they are in their original, unused condition with all tags attached. Include the return form inside the package.
Ship Your Package
Send the package to the return address provided using a reliable shipping provider with tracking. Please note that return shipping costs are the customer’s responsibility. Please note that returning products is at your own risk. The company is not liable for lost or detained packages at customs during the return process.
Refund Process
Once we receive and inspect your return, we will process your refund within up to 10 days. Refunds will be issued to your original payment method.
Non-Returnable Items
Items showing signs of wear, damage, or alteration cannot be returned.
Exchanges
Want to swap your item for something else? Mention it in your return request, and if the product is available, we’ll arrange the exchange.
Please note that any exchange provided as a (complimentary) replacement or goodwill solution (including free replacements where no return is required) is considered a final resolution for that order and is not eligible for further returns, refunds, or exchanges.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, email us at info@hallowayreed.com with your order details and a photo of the issue. We’ll resolve it promptly at no cost to you.
Cancellations
If you wish to cancel your order, contact us as soon as possible at info@hallowayreed.com. Please note that we cannot guarantee cancellations once the order has been processed. However, once an order has been shipped, it can no longer be changed or cancelled. Orders already in transit are not eligible for cancellation, and any related costs will be the responsibility of the customer.
Package lost / package returned?
If a package was lost or could not be delivered due to a logistical problem, we will send a new package immediately. Please contact our customer service team at info@hallowayreed.com.
Contact & other:
For any questions or assistance, don’t hesitate to contact us at info@hallowayreed.com. We’re here to help! Our customer service team is available Monday to Friday, from 9:00 to 17:00 GMT.