Have a question?
Your questions answered
Technical Support
Monday — Friday
09:00am — 05:00pm
Other questions?
Reach us anytime at info@hallowayreed.com
How long does my order take to arrive?
Standard Delivery 5-10 business days. Shipping times do not include the standard 1-3 business days processing time it takes for the order to ship out. Due to the large order volume and slow logistics during the shopping spree, some shipments may be delayed. We're working diligently to get your order on time. For more information please visit our Shipping Policy.
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to track your package. You can also track your order via our Track & Trace page.
What is your return policy?
You can return your order within 30 days of delivery. For comprehensive information, please consult our Return and Refund Policy.
What if my order arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact us immediately at info@hallowayreed.com. Include your order details and a photo of the issue, and we will resolve it promptly at no cost to you.
What can I do if haven’t received the delivered package as expected?
First, double-check your shipping address on your ordering information. Second, check the area where the carrier would have left it. Third, check for a notice of attempted delivery on your tracking link. Or you can call the carrier with your tracking information. Give it a little more time. Some shipping carriers may scan items as delivered prior to arrival. Thanks for your patience.